One of the issues I run in to most frequently in my position is coming up with new and exciting ways to train chapter leaders on the same old information, or updating outdated policies and procedures in ways that make sense. For example, we have a new form that needs to be filled out by all of our chapter leaders whenever they have a payment request or a reimbursement request. I chose to go over this new form during a conference call, but feel as though this was not the best way to cover this information. First of all, not all of our chapter leaders were on this call so there are still a good number of them who are unaware of the change. Secondly, the conference call had no visual component other than an agenda. It would have been great to set up a webinar or perhaps do a screencast of someone filling out the form with the proper areas filled in rather that just discussing the form over the phone. This is something that I will look in to for the next change.
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