The role of millenials

This past week I received some interesting feedback from one of my volunteers. She is a 2000 grad from JMU and recently took over one of my chapters. I had emailed her all of the information she needed to start her chapter and directed her to our online resources, and held a conference call where I went over all of the policies and procedures of the program. She was upset by this, and had wanted a print copy of all the information mailed to her house- she had envisioned a large binder with all of the information layed out. This was interesting to me because most of my volunteers prefer to have all of that information online where they can easily access any pieces that they need when they need it. 

This brought up an interesting thought that I had not yet considered. I have been assuming that all of my leaders want information the same way- online and not print, but I had not yet considered that some people may prefer the huge binder of information to the web-based resources. I thought perhaps I could wrap this in to my online training modules somehow- perhaps by including a survey that asks that person what their preferred vehicle is for information. I am thinking that this will provide that valuable insight in to the best way to keep my volunteers motivated and on task with their roles.