Give Em the Pickle

I wanted to use a post to talk about the session that I teach through the JMU Training and Development Office called Give Em the Pickle. First off, this was a huge step for me- I've always wanted to lead one of these training sessions and last year was the first time I was able to do it. The content was pretty much already created, however, I got to make it my own by tailoring some of the slides and content based on my experiences. The topic is customer service, which is generally pretty applicable to most people at JMU since we all work with many different client bases. The T&D Office does a great job working with you to make sure you're comfortable as a volunteer facilitator, and even will create content for you if you need them to. This session is something purchased from a company, so I did not have the full liberty to completely change everything, but I was able to make some tweaks so that I was more comfortable with the session. What I love about facilitating training sessions is the opportunity to think on your feet and lead a group through a certain idea. Thankfully, I have a lot of experience with customer service and a lot of examples to share, however, I do find that it is still intimidating to stand in front of a group of strangers and talk through a concept. I am teaching this session again in a few weeks and need to practice so that I feel more comfortable with the content!