One thing that makes creating a training module for this group much easier is that they have all self selected to be in their roles and therefore all have some similarities in their motivation. That being said, no one is motivated by this being a requirement for school, work, or because they've been guilted in to doing it. Dirksen calls these the "This is a required course" learners in Design for How People Learn- and thankfully I do not have to deal with those folks. I do, on the other hand, have many other varieties of learners. Dirksen has a couple of labels that fit nicely with the types of people I am working with in the Chapter volunteer program. There are:
-The "Just tell me what I need to know" learner
-The "Hey! This is cool!" learner
-The "I need to solve a problem" learner
-The "Oooh- Shiny" learner
-The "I pretty much know this already" learner
The struggle I have is identifying these types of learners up front so that I can adapt my process for each type. I have not yet come up with a formal way to categorize my volunteers other than getting on the phone with them early on and get a sense for what they do, and how they operate based on their questions. Perhaps once this training module is done I can spend some additional time figuring out how to capture this information in a more formal way.
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